Operations


  • Marriott International launched Business Access by Marriott Bonvoy, an online program designed to ease the travel management process for small- to medium-sized businesses.
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    Courtesy of MullenLowe
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    Marriott unveils digital tools to ease business travel planning, booking

    Business Access by Marriott Bonvoy was designed to simplify the travel management process for small- to medium-sized businesses, which report frustrations with current platforms.

    By July 9, 2024
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    opolja via Getty Images
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    Top hospitality C-suite appointments of Q2 2024

    CEO, CFO, COO, oh my! In Q2, companies including Wyndham, Loews and Aimbridge made leadership changes set to impact operations.

    By June 25, 2024
  • Two chefs smiling and cooking in a restaurant kitchen. Explore the Trendline
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    RgStudio via Getty Images
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    Trendline

    Food and beverage

    The hotel industry is adapting to changes in food and beverage trends.

    By Susibu staff
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Kobus Louw via Getty Images
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    How hoteliers can address evolving challenges in hospitality: report

    Tech integration and training can help hotels streamline operations, drive direct bookings and improve the guest experience, per NYU’s Jonathan M. Tisch Center of Hospitality.

    By June 24, 2024
  • Family walks through hotel
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    Dimensions via Getty Images
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    Opinion

    3 ways hotels can streamline operations this summer

    As the busy season ramps up, hoteliers should consider strategies for keeping their workflows streamlined and their guests safe.

    By Kevin Lane • June 12, 2024
  • The exterior of the Naples Grande on a sunny day.
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    Courtesy of Pyramid Global Hospitality
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    Pyramid Global Hospitality expands luxury lifestyle, resort portfolios

    The hotel management company has added 12 properties in markets including Florida, Arizona and Maryland to its roster in 2024 alone.

    By June 11, 2024
  • An image of a bar with red chairs and TGI Fridays signage in the background
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    Courtesy of TGI Fridays
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    Why TGI Fridays expects hotels to be a growth channel

    The full-service chain, which opened a unit inside Hilton Garden Inn in Hollywood, California, says converting generic restaurants inside hotels decreases time and cost to develop.

    By Julie Littman • June 6, 2024
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    Sam Edwards via Getty Images
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    Stonebridge names Rob Smith president and CEO

    The hotel industry veteran jumps ship from management company Aimbridge Hospitality to assume the leadership position.

    By May 31, 2024
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    Courtesy of Hilton
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    First Hospitality brings 3 Hilton lifestyle hotels under management

    Among other hospitality management companies expanding in the segment, First Hospitality grows its 70-hotel portfolio to roughly 35% lifestyle properties.

    By May 28, 2024
  • The exterior of an OYO hotel in England.
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    Christopher Furlong via Getty Images
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    Hotel operator, tech provider OYO plots US expansion with 250 hotels

    The India-based hospitality technology company will grow its footprint in domestic markets with “strong growth potential,” including in Florida, Nevada and California.

    By May 6, 2024
  • Concord Hospitality appointed Will Loughran as chief operating officer.
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    Retrieved from Concord Hospitality on April 23, 2024
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    Concord Hospitality appoints Will Loughran chief operating officer

    The 30-year industry veteran will take over for Nick Kellock, who is retiring next month.

    By April 23, 2024
  • Closeup of a hotel bed and nightstand with a lamp
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    Hohenhaus via Getty Images
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    Opinion

    What hotel managers can do to fight germs

    Smart design choices can keep hotel rooms clean and better cater to health- and wellness-minded guests.

    By Philip Tierno, Jr. • April 15, 2024
  • Scott Strickland
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham appoints CIO Scott Strickland as chief commercial officer

    Heading a newly created commercial organization, the company veteran will focus on Wyndham’s technology strategy and oversee global sales, revenue generation, marketing and loyalty.

    By April 9, 2024
  • City skyline at sunset
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    dibrova via Getty Images
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    TPG Hotels & Resorts joins competitors in Dallas with new operations HQ

    TGP President and COO Ben Perelmuter said the pool of hospitality talent in the Texas metro area has made it “the nation’s hub for leading hospitality management firms.”

    By March 25, 2024
  • Person holding phone near suitcase
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    Saklakova via Getty Images
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    Opinion

    Why the hotel industry needs to overhaul its approach to cancellation policies

    The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.

    By Frank Reeves • March 11, 2024
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    Caiaimage/Martin Barraud via Getty Images
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    AHLA President and CEO William ‘Chip’ Rogers resigns

    Kevin Carey will take over as interim president and CEO while continuing in his role as senior executive vice president and COO.

    By Updated March 6, 2024
  • An exterior image of the Loews Minneapolis Hotel, which will be rebranded to Hilton.
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    Courtesy of Marcus Hotels & Resorts
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    Loews Minneapolis Hotel rebranded to Hilton following sale

    New owner and management company Marcus Hotels & Resorts will immediately convert the property to The Lofton Hotel under lifestyle brand Tapestry Collection by Hilton.

    By March 4, 2024
  • A sign reading "Yes, we're open!" is seen at a golf course.
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    Mario Tama via Getty Images
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    Maui wildfires negatively affect Marriott Vacations Worldwide Q4 results

    Vacation ownership sales declined when compared to the same quarter of 2022, which the company attributes to August wildfires and “a challenging year.”

    By Feb. 23, 2024
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    Ziga Plahutar via Getty Images
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    Opinion

    4 ways hoteliers can optimize loyalty

    Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.

    By Mo Chaar • Feb. 12, 2024
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    Caiaimage/Martin Barraud via Getty Images
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    Aimbridge Hospitality restructures to streamline US operations

    The hotel management company will create a dedicated owner relations team and two focused operating divisions led by company executives.

    By Feb. 7, 2024
  • A bedbug is seen through a magnifying glass.
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    Murat Deniz via Getty Images
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    Hotel Tech-in: The AI-powered bedbug detection coming for US hotels

    New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.

    By Jan. 31, 2024
  • A young Asian receptionist is at the front desk of a luxurious hotel talking to her African American hotel guests.
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    Dimensions via Getty Images
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    2024 Outlook

    Hotel industry forecast 2024: development, F&B, technology and more

    Leaders in the hospitality industry shared with Susibu what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

    By Jan. 30, 2024
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    Caiaimage/Martin Barraud via Getty Images
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    Hilton launches Unlocking Doors program for aspiring hotel owners

    The initiative will offer potential owners educational programs, networking opportunities and access to affordable capital, one of hotel ownership’s biggest barriers to entry.

    By Jan. 26, 2024
  • A couch at cocktail lounge Rosebay.
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    Courtesy of Hilton
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    Hilton launches food and beverage consultancy

    Stir Creative Collective will develop original F&B concepts and brands for Hilton’s affiliated partners and independent hotel operators.

    By Jan. 22, 2024
  • An image of John Rees
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    Retrieved from Hard Rock International on January 04, 2024
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    Hard Rock names new senior vice president of hotel operations

    Thirty-year industry veteran John Rees will oversee operations across the company’s 37-property hotel portfolio.

    By Jan. 4, 2024
  • An exterior image of a hotel and signage.
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    Retrieved from Red Roof on July 25, 2023
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    Red Roof claims cybersecurity incident did not involve guest data

    The hotel company experienced a ransomware attack in September that targeted personal data.

    By Dec. 11, 2023